This feature contains general FAQ's and does not contain answers to state specific information. To find state requirements for your specific state refer to your course supplemental materials. For questions regarding course content, email your instructor. For general administrative questions, email customercare@insurancelicenseexpress.com.

This is a GENERAL FAQ.

To search the database for your question, type your question in the space provided and click on one of the compiled questions to reveal the correlating response.
  • This is NOT an email form to contact customer service. If you need to contact customer service please send an email tocustomercare@insurancelicenseexpress.com
  • This is NOT an email form to contact your instructor. If you have course content questions and need to contact your instructor please send an email to xxinstructor@InsuranceLicenseExpress.com replace the "xx" with the two-letter abbreviation for your state.
  • This FAQ does NOT contain state specific information.
  • This FAQ is NOT intended to provide advice or guidance to uniquly specific issues or circumstances.

Who can I contact if I have a problem while I am taking the course?

Our academic advisors and technical support personnel are available Monday through Thursday between 8:00 AM and 5:00 PM (CST) and Fridays from 8:00 AM to 4:00 PM (CST). You may contact us at (314) 205-1685 or toll-free at (866) 739-7277.

You may also reach academic advisors via email at academicadvisor@insurancelicenseexpress.com. If emailing outside of business hours, make sure you include your name and phone number and a detailed description of the issue you’re having.

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