Performance Guarantee
InsuranceLicenseExpress.com set the standard for safe, simple and reliable online insurance license course delivery. Since 1997 our Internet-based training system has helped trained over 200,000 individuals just like you, as well providing an online training platform to thousands of corporations from coast to coast. We utilize the latest in high-speed redundant servers installed in different locations utilizing four different access points to the Internet backbone, effectively reducing potential down time and ensuring your courses, records and information are available when you want them. We are confident that your online training will be the easiest and most reliable in the industry.
From time to time all electronic equipment will either need repair or maintenance, or not function properly. Good examples would be your automobile or computer. We use double and sometimes triple redundant systems to help keep InsuranceLicenseExpress.com online, viable, and available to our students 24 hours a day. Since 1997 we have maintained online viability at a rate of more than 99%, the highest in the industry. But because all internet based systems like this one are dependent on the larger worldwide Internet, and equipment and systems not in our control, there may be rare occasions when the system doesn’t function or seem to function up to our high level of performance. If that which rarely happens does happen to you, please let us know by phone or email. It could be something in your system, something you are doing incorrectly, a problem with our system, or within the greater Internet – but our technical and customer service teams are here to help solve the problem quickly and efficiently. If you do let us know of the problem, we guarantee that if it is within our system, we will have it located and corrected in 24 hours or less. If the problem is within our system (not the greater Worldwide Web, your local ISP, your system or user error) and we do notFIX IT
completely within 24 hours, and you do not wish to complete the course, we will give you your money back. We guarantee that your courses, your certification, and the online learning process will perform as we promise- reliably and repeatedly – or your money back.
